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Better rates guaranteed - More flexible cancellation policies - Complimentary add-ons!

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Terms & Conditions

Tax and Service Charge Fees:

The abovementioned rates are based on rate per night. A 15% Service Charge and 5% Taxes are not included in the rates. Valid for new bookings only.  Subject to availability.   All rates, availability and offers are subject to change without notice and are not combinable with any other offer not listed here. Other terms and conditions may apply.

Deposit policy:

In order to confirm your reservation, a deposit of 30% of the total roomnights (not including tax and service charge) will be charged to a valid credit card.

Maximum Occupancy:

For studio suite, the maximum occupancy is 2 adults and infants under the age of 4.  For 1 bedroom suite, the maximum occupancy is 2 adults and 2 children (0-12).  For 2 bedroom suite, the maximum occupancy is 4 adults and 2 children (0-12). Extra adults will depend on previous approval by guest.

Extra Person Charge:

During Spring/Summer: $15.00 USD per extra adult During Christmas, New Year, Winter and Easter Week: $20.00 per extra adult

Family and Friends Referrals:

As a gesture of appreciation to guest who refer other guests to Princess Heights, we entitle them to a free nights per reservation referred. In order to redeem a free night, guest must have stayed previously at the hotel and the referred guest needs to book for a period of at least 4 nights. Upon verification of guest data, the free night will be granted. Some conditions and blackout dates apply.


Princess Heights recommends its guests to purchase an international travel insurance to cover any cancellation or no show penalties due to unforseen events.  Any cancellations received prior to penalty period where credit card has been used to process the deposit fee, a 10% processing fee will be assessed against the total amount of the deposit. To protect against cancellation caused by certain unforeseen events, such as illness, we recommend that guests purchase trip cancellation insurance to assure refund of deposits paid, and we will allow the deposit to be used at another time period after.

Summer and Fall 2018 (June 1 to Dec 18 2018)

Cancellations received seven (7) days prior to arrival date – full refund of deposit less 10% processing fees*.

Cancellations received within seven (7) days prior to arrival – No refund of deposit

Christmas 2018 and Easter week 2018 (Dec 19, 2018 to Jan 3, 2019 and April 14 to 21, 2019)

Cancellations received thirty (30) days prior to arrival date – full refund of deposit less 10% processing fees*.

Cancellations received within thirty (30) days prior to arrival – No refund of deposit.

Winter / Spring 2019 (Jan 4 to April 30, 2019 - Except for Easter Week)

Cancellations received fourteen (14) days prior to arrival date – full refund of deposit less 10% processing fees*.

Cancellations received within fourteen(14) days prior to arrival – No refund of deposit.

Non Refundable Room Types In case of cancellations of non refundable reservations, there is no refund of deposit.

*Processing fees are mandatory charges to cover hotel bank processing fees when charging and refunding reservations. They are not part of the cancellation policies and cannot be waived in case of refund in any case.

No Shows: 
Penalty charges for no shows are as follows:
A 100% of nightly roomnight applied will be charged for no shows. 

Short Stays: 

It is considered a short stay when an in-house guest decides to check out of the hotel before the original checkout date. A penalty of two (2) nights will be charged for short stays throughout the year, and they are to be counted after the new checkout date. 

If the checkout date of the short stay is within the days covered by the deposit, the remaining deposit nights will be added up to the total of penalty nights to be charged.